Rick Miller

Director of Research Referral Center

Rick brings over 30 years of call center experience in many different verticals Healthcare, Banking, Telecom, Wireless and Startup.

  • 2

    years lived overseas

  • 7

    moves over the last 17 years

  • 1

    favorite football team, Pittsburg Steelers

Prior to joining RCA Rick lead large call center organization within the fortune 500 United Healthcare, Verizon, T-Mobile, Home Depot and Alto Pharmacy. Where he was in charge of Driving growth, reducing cost and improving the customer experience through operational efficiency, optimizing technology and improving NPS. He has lead teams of 2000+ onshore, near shore and offshore. With P& L Budget management.